T:	01932 562900
F::	01932 567160
E:	info@openspaces.co.uk

Clients

Open Spaces can offer you a range of services to ensure the best solution to your recruitment needs. Our flexible approach to service provision means tailored agreements to answer your staff requirements.

Open Spaces aims to provide a complete IT recruitment service by supplying both permanent and contract staff across all hardware and software platforms. Open Spaces will provide a dedicated account manager who will ensure that predetermined service levels are met whilst maintaining skills availability in order to consistently meet the needs of the client.

Open Spaces has achieved growth organically due to our philosophy on service provision:
• We never send more than 3 CV’s for any position unless instructed by our client.
• We always thoroughly discuss the job specification with candidates prior to submitting their CV’s.
• We never submit a CV without the candidate’s permission.

Open Spaces has extensive knowledge and ability, which would assist in the recruitment process and procedures.

Open Spaces can offer the following recruitment services in order to assist in the process:
• Experienced Recruitment Specialists with experience of analysing technical and personal skills in order to pre-screen individuals.
• Open Spaces can provide tests geared towards specialist technical skills in order to ascertain technical ability. Tests can be carried in-house or sent to the Customer for their own use.
• Open Spaces can conduct interviews or provide consultants with the specific skills required in order to gauge technical suitability.
• Open Spaces are able to provide reports regarding current market trends, including salary expectations and market contract rates.
• A short list of Open Spaces candidates can be supplied in order to draw a comparison of skills and financial considerations.

Open Spaces has provided strategic & technical consultancy expertise to several public & private sector organizations. Below are some of the Clients Open Spaces is currently supplying either contract or permanent IT resources to:

Service Level Agreements

Because of the high level of service provided, Open Spaces have become suppliers to major organizations throughout the UK and have therefore implemented standard service levels agreements. The agreements can be amended to suit individual client needs and currently include the following:

• Providing a dedicated account manager.

• Undertaking sufficient on-going recruitment campaigns in order to meet current and future demands, making efforts to anticipate market trends.

• Undertaking an on-going service level appraisal for contract staff and reporting back to the client in the form of a Quality Performance Review.

• Carrying out independent customer satisfaction surveys on an annual basis, and providing a copy of the report to the client.

• Providing management information as agreed to enable effective control of contract staff provision.

• All timesheets and other paperwork is made available to the client.

Reports are provided as agreed to ensure an efficient and effective service is sufficiently monitored and continually improved upon.

Database

Open Spaces has an internal ITRIS Recruitment database containing the details of over 10,000 candidates all of whom are registered directly with Open Spaces within the last 5 years. The split between permanent and contract is currently 60% contract candidates and 40% permanent, although there is a large of amount of crossover within this depending on market forces.

In addition to our own internal database, Open Spaces also has access to many online database systems, which include Monster.co.uk, containing the details of over 3,000,000 candidates and Hot Group containing over 650,000 candidates with approximately 60% of these being permanent candidates.

Database Search

The Open Spaces internal database has an excellent search facility, which enables consultants and resourcers to word search CV's or field search up to 100 different criteria. The search criteria utilizes the Fuzzy Logic functionality within ITRIS which provides a very powerful tool for selecting candidate groups by skills, candidates groups by geographical location and candidate groups by availability. We can email job specifications or alerts (for review) to any selective candidate group within minutes of receiving it.

Prescreening

In order to ensure all candidates are as close a match as possible we follow the stringent guidelines listed.

• The individuals have been fully briefed and have a complete understanding of all technical and interpersonal requirements and fulfil the needs of the requirements in these areas.
• Where appropriate, tests undertaken to ascertain suitability.
• Ensure all salary expectations are within the agreed parameters.
• Any necessary permission to work in the UK has been granted.
• Where appropriate security cleared status confirmed.
• Interviews for suitable permanent candidates are arranged, either at Open Spaces headquarters or at a mutually agreed location with the Open Spaces account manager present.

Open Spaces believes in following pre-screening procedures to ensure the best candidates are selected for submission.

When Open Spaces has received a request/requirement from a client we automatically input this into our recruitment database (ITRIS), which then searches for all appropriate candidates who match the client request/requirement. All appropriate candidates are then contacted by the Open Spaces Resource Consultant via the telephone, should any of the candidates be interested in the position, details of the request/requirement are forward to them by email for review. ITRIS gives us a unique advantage in contacting specific candidate groups almost immediately if required.

Technical Testing

Open Spaces are able to offer various tests levels as part of any retained level of service as selected by the Client. Open Spaces offers the option to select the appropriate level, which is then used as the standard test on applicants where appropriate. Technical testing is carried out on-line in conjunction with Teckchek who are the world leaders in technical proficiency testing for every technology from legacy systems to the latest development tools.

The various technical skills tests are available are various levels, as detailed below:

Pricing

Open Spaces pricing policy is based on a flexible approach to our Client’s needs and is dependent on factors including volume, duration and skills, and reflects the level of service that we can provide. In the case of preferred supplier status via managed agencies we are able to provide the same quality service at significantly lower margins.

Conduct Rules

Please see the attached pdf file for the REC guidelines regarding the Conduct Rules.

click here