Customer Experience Transformation (CXT) Strategy Consultant - Amsterdam, Stockholm, Frankfurt & Paris

Customer Experience Transformation (CXT) Strategy Consultant

This role will work with senior team members of the CXT team to carry out the design, build, and management of CXT solutions. 
You will support in the collection of business requirements to meet program objectives, lead discovery-related conversations, participate in workshops, and prepare associated deliverables for stakeholders.
There are positions available in Amsterdam, Stockholm, Frankfurt and Paris.
Responsibilities include:
Designing customer experiences through research (customer and stakeholder interviews, surveys, market/competitive research), innovation and strategic business planning.
Acting as a subject matter expert (SME) on customer experience transformation.
Preparing and participating in client presentations.
Leading discovery-related conversations and design thinking workshops.
Creating customer experience artifacts (personas, customer journey maps, service design documents, etc.)
Driving and guiding customer experience design on engagement projects.
Advocating for user-centric best practices and modern digital design and on-going strategic steps.
5+ years of experience, minimum of 3 years in consulting
Strong command of key CX concepts, drivers, and trends in CX
Strong business-level understanding of digital technologies
Some level of understanding of business strategy
Excellent communication skills: written, visual (PPT) and verbal
Strong experience designing customer journey maps and creating other CX documentation to articulate current and future state
Familiarity with Customer Experience Metrics and Voice of Customer
Ability to lead client discussions and map journeys from inception to destination point
Formal UX/design background is a plus
Bachelor’s degree in Business, Technology (STEM) or equivalent
Fluency in English is a requirement, additional languages is desirable
Willingness to travel 80% In the Netherlands and Europe
This is a HUGE OPPORTUNITY to join a truly GLOBAL COMPANY and make a real impact with this team. This will boost your career aspirations and goals and you will be working with like-minded team members who want to succeed and build upwards to the next level.
  • Reference: HQ00003839
  • Location: Amsterdam
  • Salary:
  • Job Type: Permanent
  • Category: » IT
  • Posted Date: 12/06/2019

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