Software Asset Manager West London


Software Asset Manager


We have an exciting opportunity for an enthusiastic and self-motivated individual to join our clients IT Asset Management team, reporting into the ITAM Governance Manager.

Working alongside other experienced Software Asset Managers, this role will be responsible for managing and analysing data and producing reports involving the Customer software estate.

The Software Asset Manager will also assist users, projects and key stakeholders to understand the cost and licence rules of software, and will work as part of the ITAM team to control CUSTOMER software licence entitlement and to qualify and quantify risks associated with unlicensed or incorrectly deployed software.


This role involves the on-going support of software entitlements, maintaining licenses and agreements within the Flexera database, carrying out inventories of installed software using data from multiple sources and reconciling the results for different publishers.

The role will also include producing monthly reports to IT Management, creating customised reports and data queries, maintaining the software catalogue and processing software requests from users, providing software pricing and licensing advice for projects, liaising with CUSTOMER stakeholders and software vendors on software renewals.

The role requires pro-activity, flexibility and a high degree of collaborative working with onshore and offshore third party technology support partners, to ensure that Software Asset Management services are delivered efficiently and within the agreed time, cost and quality parameters.


Key accountabilities:-

Ensure that SAM data is captured and updated in the agreed toolsets on a timely basis, ensuring data integrity and accuracy, proactively flagging any gaps and identifying areas for improvement

Provide analysis and interpretation of SAM data for license usage, software audits and operational optimisation, making recommendations on any actions required

Take ownership of software licensing requests and the request process ensuring that requests are managed efficiently, dealt with within expected service levels and improvements identified and delivered

Ensure all new license requests are authorised and current stock levels are checked and new licences procured if required to ensure optimal use of licenses. Ensure the licensing position is legal and any exceptions are escalated accordingly

Production of monthly management information and other adhoc reporting as required detailing risk, opportunities and licencing trends.

Validate and renew software support and maintenance agreements (in conjunction with other IT teams and Vendors)

Support the team to design, define, implement and manage software licensing policies and procedures to deliver improvements to the SAM function and governance processes

Work with 3rd parties to harvest software as systems are decommissioned or software is identified as unused

Provide SAM support and guidance to business stakeholders including advice on licencing agreements and providing pricing for projects

Provide effective and professional communication to both internal customers and external suppliers

Help identify, manage and escalate any risks in the use of software which may cause CUSTOMER to be non-compliant with the licencing terms of usage e.g. conducting software audits of the estate to manage compliancy

Engage with all areas of the business on software licencing implications especially IT Architects, Procurement, Project Teams, IT Support Teams, Legal, End Users 

Review and make recommendations for improvements to the software and asset management toolset

Support the ITAM Governance manager on matters relating to budget management, process and policies where appropriate.


Technical / business skills required:-

Proven experience (10+ years) and a strong understanding of Software Asset Management processes, frameworks and negotiations, effective license positions and techniques

Experience with a Software Asset Management toolset: Flexera, SNOW or similar (desirable)

Solid industry knowledge of software licensing with Tier 1 vendors (Oracle, IBM, Microsoft, SAP, Adobe)

Certified SAM related qualification (desirable)

Proven experience and good knowledge of licensing terms and conditions, product usage rights and "real world" licensing issues gained from working with vendor products

Deep analysis experience including working with multiple data sources, liaising with various teams to understand processes and requirements, analysing detailed information, producing recommendations and proactively delivering on actions

Understanding of end-user computing, networks and infrastructure technology

Strong analytical and problem solving skills

Strong written & verbal communication skills with experience of liaising with IT staff, senior IT management, key business stakeholders and suppliers − can demonstrate the ability to explain complex issues succinctly and with clarity, both in writing or orally

Excellent documentation and presentation skills and attention to detail

Highly motivated and dynamic self-starter who can work proactively and under pressure, exhibiting strong time management & self-prioritization skills

Strong commercial and financial awareness

Familiarity or experience working with third party onshore and offshore service providers and partners

Ability to interpret data from various unlinked data sources and combine into a coherent license reconciliation position

Advanced level Excel

Strong teamwork and collaboration

Attention to detail - can demonstrate taking pride in work and ensuring it is of the highest standards

Organisational ability - can show capability to manage a variety of competing tasks and issues, prioritising appropriately and escalating where necessary

Drive – motivated by challenges, responding positively to them.

Flexible approach to change and an ability to adapt working styles accordingly.


  • Reference: HQ00003764
  • Location: West London
  • Salary: £50,000-£55,000
  • Job Type: Permanent
  • Category: » IT
  • Posted Date: 14/03/2018

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