ITSM - Overview

Open Spaces has become one of the leading UK based agencies for the supply of highly skilled IT Service Management (ITSM) professionals.

Information Technology Service Management is an approach that combines proven methods such as process management and known industry best practices, in the area of IT Service Management, to enable any organisation to deliver quality IT services that satisfy customer business needs and achieve performance targets specified within service level agreements.

Within the fast paced and constantly changing business environment companies must now keep control of all aspects of their business, not only externally but internally to allow maximum flexibility and continuity.

A major goal of ITSM is to create a service level agreement (SLA). this can be exemplified for example between the IT department and the actual business, it can also be designed and utilized as a very effective platform between suppliers and the business.

Open Spaces can provide development professionals at all levels, and freelance Consultants that can make the implementation of ITSM less painful to all areas of a demanding business.

Below is a brief introduction to Open Spaces and our involvement with ITSM

INTRODUCTION

Open Spaces offers a unique IT recruitment solution, one main focus of which is within the ITSM arena. With over three years of experience and a targeted approach we have excelled at supplying high quality candidates to virtually all the major company end users in the ITSM market, including: Hutchison 3G, Unilever, Fibernet, EMI, BT Global Services, Barclays Capital, Vodafone, BP, Shell, and all the officially appointed Remedy Value Added Resellers. By focusing on specific application software packages and a full understanding of those marketplaces, Open Spaces continually keeps abreast of all developments and software releases to ensure that we have a comprehensive knowledge to understand client’s technical needs, project aims and business objectives.

We can offer a range of services to ensure the best solution to all client recruitment. Our flexible approach to service provision means tailored agreements to satisfy customers’ needs. Open Spaces can supply a range of experienced ITSM & IT professionals for the following specific technology products and skills areas:

iWave – Remedy – Peregrine – Assyst – Tivoli - HP Openview – WebSphere – NetCool - Data Management

Implementation – Design – Integration – Architecture - Program and Project Management - Development - Support

Permanent Recruitment
Open Spaces Ltd can provide a comprehensive and flexible service to meet specific client and candidate needs. Our team of permanent recruitment consultants provides all the elements to ease the recruitment process. We also have a USP for our top clients. This comprises of a full refund of all recruitment fees for any permanent applicant who is deemed unsuitable within 100 days of appointment.

Contract Recruitment
Open Spaces can provide a fast and efficient service that focuses on urgent and quick turnaround. Our industry knowledge and candidate database means we can invariably have excellent candidates submitted for most roles within 24 hours.

THE RECRUITMENT PROCESS

Open Spaces has developed a successful recruitment technique ensuring that Clients are provided with the best candidates who are selected on their reputation in the market, and their skills and experience on relevant projects, implementations and upgrades. The selection process includes:

• The individuals have been fully briefed and have a complete understanding of all technical and interpersonal requirements.
• Where appropriate, tests are undertaken to ascertain suitability.
• All salary expectations are within the agreed parameters.
• Interviews for suitable candidates are arranged.
• Written references are provided and checked as required (on request).

PRICING POLICY

Open Spaces pricing policy is based on a flexible approach to our Client’s needs and is dependent on factors including volume and skills, and reflects the level of service that we can provide. In the case of preferred supplier status we are able to provide the same quality service at significantly lower margins.

If you require further information regarding your next move within ITSM or if you are currently looking for resources in this marketplace please contact, ross@openspaces.co.uk.

Or if you wish to register your C.V. please click here